Investigation & Dispute Resolution
Evidence-led investigation of window, door and hardware performance problems.
Separate the symptom
from the cause.
Performance disputes are rarely helped by assumptions. A structured investigation can distinguish product design, manufacture, installation, interface and environmental factors — or show when more evidence is required.
Investigation work is scoped case by case. SIIGMATIC remains clear about the difference between observed evidence, measured results and engineering interpretation.
What we can
put under test.
Standards review
Identify the relevant performance requirement and what evidence exists.
Installation investigation
Examine interfaces, fixing, seals, drainage, alignment and site conditions.
Targeted testing
Recreate the suspected failure condition where useful and practical.
Comparative evidence
Compare installed behaviour with known-good or reference specimens where appropriate.
Technical reporting
Document observations, test results and the limitations of the investigation clearly.